Return Policy
Dear customers, valvero offers you the right to 14 calendar days to decide if the ordered product is what you are looking for or not.
This return policy applies to valvero.ro, owned by TOMPEA CARMEN-MIMI PFA. More details in the Terms and Conditions.
Valvero guarantees that it will refund the value of the order placed on our website, provided that the products have been kept and returned in their original condition.
According to current legislation - "the consumer has the right to notify the merchant in writing that they are withdrawing from the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt of the product".
Return requests are made exclusively via WhatsApp to the phone number 0745470241.
In case of return, the order must be shipped IN THE CONDITION IN WHICH IT WAS RECEIVED, without being damaged or used, AFTER THE REQUEST MADE ON WHATSAPP, to the return address provided below:
RETURN ADDRESS
Returns that do not comply with the indications and requirements of our policy will not be processed.
The shipping cost for returns must be paid by the customer. The customer can also choose the courier company to send the package with. The package must be sent WITHOUT COD and directly to the mentioned address.
The return fee is borne by the customer according to article 14 of Emergency Ordinance no. 34/2014. If the products that arrive at us have scratches, missing protective foils, broken seals, we reserve the right to refuse to refund the amounts.
The return cannot be made by mail or any other service that does not deliver to the specified address. If the delivery is not made exactly to the specified address, we will not take possession of the returned order, consequently, we will not be able to refund the value of the order.
When sending the return package to our address, it is mandatory to keep proof of shipment of the returned package until the process is completed, until the money is refunded.
At the same time, you will need to provide us with the package code (AWB) with which we can identify and monitor the refunded package.
After receiving the return and inspecting the package, the value will be refunded within a maximum of 14 calendar days by bank transfer to the IBAN provided on WhatsApp at the time the return request was received.
If the product is returned in a condition where it can no longer be sold as new (missing packaging or accessories, the product is damaged, opened packaging), we reserve the right to request a fee for returning the product to its original state. Accessories (user manuals, cables, etc.) in the product box as well as its original packaging are an integral part of the product.
Please observe the stipulated deadline for returning the goods. The value of the returned goods will be refunded by bank transfer. The new ordered goods will be shipped cash on delivery.
If you are thinking of returning the product, do not use it! You cannot use the products you have received before making a decision to cancel the purchase contract.
The right of withdrawal exists to allow you to examine the product as you would in a store, not to give you 14 calendar days of free use. (Text extracted entirely from the European Union website).
If you make the final decision to return an order, we await your confirmation on WhatsApp, along with the other necessary details specified in this policy.